Fairmont Empress, Victoria Details

Property Name: Fairmont Empress
Hotel Chain Name: Fairmont Hotels
Address: 721 Government St
Number of Rooms: 477
Number of Floors: 8
Longitude & Latitude: -123.37, 48.42
Room Types Available: Deluxe Room, Deluxe Room-Non-Refundable, Junior Suite-Non-Refundable, Moderate Room, Moderate Room-Non-Refundable
Bed Types Available: 1 King, 2 Doubles
Number of Photos: 82

Weekday Room Price Range: $236 to $702
Weekend Room Price Range: $373 to $699
Promotions: Room type: Fairmont Gold Harbour View :: Sale! Save 20% on this Stay. + Continental Breakfast, Free High-Speed Internet on 06/28/2012, Room type: Fairmont Gold Harbour View :: 14-Day Advance Purchase Special (Nonrefundable) + Continental Breakfast, Free High-Speed Internet on 06/21/2012, Room type: Fairmont Gold Harbour View :: Continental Breakfast, Free High-Speed Internet on 06/19/2012

Star Rating: 4.0
Average Review Rating: 4.58
Number of Customer Reviews: 192
First Customer Review Date: 08/13/2006
Last Customer Review Date: 04/12/2012

Recent Fairmont Empress Review: "Our original room was on a side with a very poor view, overlooking an alley area and ventilation unit. Room size was satisfactory. After complaining about a noisy fan, the hotel did offer to change our room, which we did, and they upgraded us to a suite----not that much better than the standard room we were first shown (the suite had a small sofa in front of a tv and a little extra space). It was on their Gold Member's floor. Take note! Do not enter the Gold Member's Lounge unless you ARE a Gold Member. The staff was very rude when my friend walked in to get a cup of tea. Offending a guest over the cost of a teabag is questionable. When the magnifying mirror was missing in our bathroom, they sent up maintenance, and when we returned from shopping the mirror was in place. The front desk was always prompt to respond to needs or concerns. However, a second experience with a discourteous staff member was in their spa cosmetics area. She was not attentive nor helpful in explaining their expensive cosmetics line and seemed annoyed with our questions. However, the hair salon was very good, with Moon (a hairstylist), being very charming and accommodating. High Tea was very nice, and our waiter was gracious and attentive. The hotel location is fabulous and overall our experience was fine."


Check-in Time: 4 PM
Check-out Time: 11 AM

Restaurants Near Fairmont Empress: Zabihah World, Starbucks, Quiznos, Tim Hortons, Swiss Chalet
Attractions Near Fairmont Empress: Ferry, Avis, Zoo, WiFi FonFan, Church
Other Hotels Near Fairmont Empress: Best Western Plus Carlton Plaza Hotel, Bw Plus Inner Harbour, Admiral Inn, Huntingdon Hotel & Suites On The Harbour, Quality Inn Downtown Inner Harbour


A short guide to Victoria

Victoria is western Canada’s oldest city and British Columbia’s capital. The city’s British influences are clear in the architecture and nomenclature; thriving Chinatown reveals some of the city’s other influences. The Parliament Building overlooks the busy Inner Harbour; the Royal British Columbia Museum is across the street. The University of Victoria is 7.5 km (4.5 mi) northeast of downtown.

Recreation

Guests at the Empress work out in a fitness center equipped with three treadmills, two elliptical trainers, two exercise bikes, strength-training machine, and free weights. The gym overlooks a 60-foot atrium pool located next to a children's wading pool and a hot tub. Fitness center changing rooms have showers, toiletries, towels, lockers, and saunas.

Bicycle and watercraft rentals are available across the street at Victoria's scenic Inner Harbour. Hotel staff can provide guests with running maps, water bottles, and towels. Flightseeing tours and whale-watching excursions depart from docks in the harbor.

The hotel is two blocks from Beacon Hill Park, an expansive facility with walking and running trails, a petting zoo, tennis courts, and magnificent views of the Strait of Juan de Fuca and the distant mountains of the Olympic Peninsula.

The recreational activities listed below are available either on-site or near this downtown Victoria hotel; fees may apply.

  • Bicycle rentals nearby
  • Boating nearby
  • Boat launch nearby
  • Bungee jumping nearby
  • Dock nearby
  • Ecotours nearby
  • Fishing nearby
  • Golf - driving range nearby
  • Golfing nearby
  • Golf lessons available nearby
  • Golf - miniature nearby
  • Helicopter/airplane tours nearby
  • Hiking/biking trails nearby
  • Horse riding/rental nearby
  • Ice skating nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Personal watercraft
  • Pilates classes/instruction nearby
  • Playground nearby
  • Racquetball/squash nearby
  • Rowing or canoeing nearby
  • Running track/path nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Swimming on site
  • Tennis nearby
  • Water skiing nearby
  • Whale-watching on site
  • Windsurfing nearby
  • Yoga classes/instruction nearby
  • Spa information

    Willow Stream Spa has been ranked within the top 5 spas in Canada by Conde Nast and was the reader's choice for Black Press' Best of the City.
    Willow Stream Spa has 11 treatment rooms, including couples treatment rooms. Offerings include massage, aromatherapy, body scrubs, body wraps, and hydrotherapy. Manicures and pedicures are also available.

    Dining at Fairmont Empress

    The Empress Dining Room - Ornate tapestries, landscape art, a carved mahogany ceiling, and live harp music set an elegant mood in this fine-dining restaurant offering breakfast and dinner daily. Signature dishes include wild British Columbia sockeye salmon paired with root vegetable gratin, and garlic-rubbed rack of lamb with kalamata olive gnocchi. A spa menu with lighter fare is also featured. The wine list has 500 entries, and wine pairing is a specialty. Reservations required.

    Bengal Lounge - Leather furnishings and a tiger skin set the mood in this colonial-style lounge famous for its curry buffet lunches and dinners, and its longtime status as one of the city's premier meeting spots. Live jazz on the weekends. Extensive martini list.

    Afternoon Tea in the Lobby - A tradition in Victoria for almost a century, the Fairmont Empress's tea service features tea, pastries, sandwiches, strawberries, and clotted cream served in the hotel's original lobby complete with palm fronds, carved ceilings, antique furnishings, and views of the picturesque Inner Harbour.

    Awards

    A Green / Sustainable Property - Third Party Certified
    This property participates in Green Key, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.

  • The Fairmont Empress is listed in the 2010 Condé Nast Traveler Gold List of the world's best places to stay.
  • Accessibility Features

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at Check-In for incidental charges.
    Special requests are subject to availability upon Check-In and may incur additional charges. Special requests cannot be guaranteed.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, Check-In, or Check-Out.


  • Self parking fee: CAD 30.00 per night (in/out privileges)
  • Valet parking fee: CAD 30.00 per night (in/out privileges)
  • Fee for wireless Internet in all public areas: CAD 14.95 (for 24 hours, rates may vary)
  • Fee for in-room high-speed Internet (wired): CAD 14.95 (for 24 hours, rates may vary)
  • Fee for in-room wireless Internet: CAD 14.95 (for 24 hours, rates may vary)

  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Services
  • Safe-deposit box at front desk
  • Sauna
  • Security guard
  • Self-parking
  • Shoe shine
  • Spa tub
  • Supervised childcare/activities
  • Tour assistance
  • Wedding services
  • Wheelchair accessible
  • Airport transportation (surcharge)
  • ATM/banking
  • Babysitting or childcare
  • Beauty services
  • Breakfast available (surcharge)
  • Children's club
  • Coffee in lobby
  • Complimentary newspapers in lobby
  • Concierge services
  • Currency exchange
  • Doorman/doorwoman
  • Express Check-In
  • Express Check-Out
  • Fitness facilities
  • Full-service health spa
  • Hair salon
  • Health club
  • Limo or Town Car service available
  • Massage - spa treatment room(s)
  • Medical assistance available
  • Multilingual staff
  • Porter/bellhop
  • Valet parking
  • Business & Event
  • Business services
  • Dry cleaning/laundry service
  • Event catering
  • Exhibit space
  • Multiple large conference rooms
  • Room service (24 hours)
  • Secretarial services
  • Technology helpdesk
  • Technology support staff
  • Translation services
  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • General
  • 24-hour business center;
  • Ballroom(s);
  • Bar/lounge;
  • Coffee shop or café;
  • Cruise terminal shuttle (surcharge);
  • Designated smoking areas;
  • Elevator/lift;
  • Ferry terminal shuttle (surcharge);
  • Garden;
  • Gift shops or newsstand;
  • Grocery/convenience store;
  • Media library;
  • Meeting facilities size in meters 85000;
  • Music library;
  • Number of floors: 8;
  • Number of meeting and conference rooms 33;
  • Number of restaurants 4;
  • Number of rooms: 477;
  • On-site medical assistance available;
  • Patio;
  • Restaurant(s) in hotel;
  • Shopping on site;
  • Suitable for children;
  • Swimming pool - children's;
  • Swimming pool - indoor;
  • Tours/ticket assistance;
  • Umbrella;
  • Video library;
  • Wired (high-speed) Internet access - surcharge;
  • Year Built 1908
  • Check-In time is
    Check-Out time is
    Pet fee charged at hotel/condo
    Small pets only

    Extra-person charges may apply and vary depending on hotel policy.
    Photo identification and credit card or cash deposit are required at Check-In for incidental charges.
    Special requests are subject to availability upon Check-In and may incur additional charges. Special requests cannot be guaranteed.

    Know before you go
  • Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at Check-In for incidental charges.
    Special requests are subject to availability upon Check-In and may incur additional charges. Special requests cannot be guaranteed.

  • Hotel Features

    The Fairmont Empress displays the grandeur of a bygone era. Guests can experience a British tradition with the hotel's Afternoon Tea. The hotel's award-winning Willow Stream Spa includes 11 treatment rooms, offering massages, body scrubs and wraps, aromatherapy, hydrotherapy, manicures and pedicures, and beauty services. Garage parking is available on site for a surcharge, as well as valet parking.

    Hotel Rooms

    The classic Fairmont Rooms are furnished in traditional elegant décor. Each Hotel Rooms has a cozy sitting area with two armchairs, some with ample space to accommodate a crib or rollaway. Rooms feature high-speed Internet access (surcharge).

    Location

    Rising regally on the banks of Victoria's Inner Harbour and representing the center of British Columbia's capital city, The Fairmont Empress has been completely restored to her turn-of-the-century beauty. The hotel is only steps away from fine dining, popular shopping and entertainment.

    A Green / Sustainable Property - Third Party Certified

    This property participates in Green Key, a third-party certification program that has been independently certified. Third-party certification measures the property’s impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company’s sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
  • The Fairmont Empress is listed in the 2010 Condé Nast Traveler Gold List of the world’s best places to stay.
  • Property Facts
  • Pet fee charged at hotel/condo
  • Small pets only
  • Check-In time starts at: 4 PM
  • Check-Out time is: 11 AM
  • Pets accepted
  • American Express
  • Diners Club
  • Discover
  • JCB International
  • MasterCard
  • Visa
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).